Terms of Service

VillaCaps Ltd provides a property-management platform (“the Service”) that helps landlords and property managers in Rwanda manage properties, units, tenants, leases, rent tracking, maintenance, and communications, and gives tenants and vendors connected portals. By creating an account or using the Service, you agree to these Terms of Service and our Privacy Policy.

• You must provide accurate information and keep your credentials confidential.
• Each organization’s owner manages its members and their roles, and is responsible for everything done under the organization’s account.
• You must be at least 18 and capable of entering a binding contract to use the Service.
• Tenant and vendor portals are accessed by invitation; those users must also follow these terms.

• The Service is offered in tiers (including a free Starter tier). Current limits and prices are shown at villacaps.com; we may change them with reasonable advance notice.
• Paid subscriptions are billed in Rwandan francs and are non-refundable except where the law requires otherwise.
• We may suspend paid features if subscription payments fail, after giving you a chance to fix them. Free-tier usage that is abusive may be limited or suspended.

• VillaCaps is not a bank, payment institution, or money transmitter. Rent is paid by tenants directly to landlords (mobile money, bank transfer, or cash). VillaCaps never holds, receives, or forwards rent funds.
• The Service records charges and helps reconcile payments (including tenant-submitted proofs of payment, which landlords review and confirm). Confirmation of a payment in the app is the landlord’s own record — VillaCaps does not verify that money actually moved.
• Where online payment processing becomes available, it is provided by licensed third-party payment providers under their own terms, and settlement goes to the landlord, not to VillaCaps.
• Leases are contracts between landlords and tenants. VillaCaps is not a party to them.

Lease e-signatures may be completed through BoldSign, a third-party provider, or through the platform’s built-in typed-name signature (which records signer name and timestamp). Electronic signatures are legally recognized in Rwanda under Law N° 18/2010. The legal effect of any specific signature is between the signing parties; if you need a particular form of signature for a transaction, confirm it with your legal adviser.

• Use the Service lawfully and only for property-management purposes.
• Have a lawful basis for the personal data you enter about tenants and others, and for the SMS and email notifications you ask us to send them.
• Not upload unlawful, fraudulent, or misleading content — including falsified proofs of payment or documents.
• Not attempt to access another organization’s data, probe our systems, or disrupt the Service.

VillaCaps owns the Service and its branding. You own your data: property records, documents, and content you upload. You grant us the limited license needed to host, process, and display that data in order to provide the Service to you.

We work to keep the Service reliable but provide it “as is” and “as available”, without a service level guarantee. Features may evolve; we will avoid materially degrading paid features during a paid term. Some features depend on third parties (SMS, email, e-signature, mobile-money networks) whose availability we do not control.

To the extent the law allows, VillaCaps is not liable for indirect or consequential losses (lost profits, lost rent, lost data), nor for disputes between landlords and tenants, payments made to the wrong destination, or third-party service failures. Our total liability for any claim relating to the Service is limited to the amount you paid us for the Service in the 12 months before the claim (or RWF 100,000 if you are on a free tier). Nothing in these terms excludes liability that cannot be excluded by law.

You may stop using the Service and delete your data at any time. We may suspend or close accounts that breach these terms, with notice where practicable. On closure, we delete or anonymize data after the retention period described in the Privacy Policy.

These terms are governed by the laws of Rwanda. Disputes will be resolved by the competent courts of Kigali, Rwanda, unless we agree with you on another forum.

Questions about these terms: hello@villacaps.com. If we change these terms materially, we will update the date above and notify account holders where appropriate. Continued use after changes take effect means you accept them.